🔒 Privacy Policy

This Privacy Policy (“Policy”) explains how Radiogear BD (“we”, “our”, “us”) collects, uses, processes, and protects your personal data in accordance with applicable international data protection laws, including the General Data Protection Regulation (GDPR).

By using our website or services, you (“User”) agree to the terms of this Policy.

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1. Data Controller

Radiogear BD acts as the Data Controller responsible for your personal data.

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2. Personal Data We Collect

We may collect and process the following information:

• Full name
• Billing and shipping address
• Phone number
• Email address
• Order and transaction details
• Device and usage data (via cookies)

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3. Legal Basis for Processing

We process personal data based on the following lawful grounds:

• Contractual necessity – to process and deliver your orders
• Legitimate interests – to improve services and prevent fraud
• Consent – where required (e.g., cookies, marketing)
• Legal obligations – compliance with applicable laws

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4. How We Use Your Data

Your data is used for:

• Order processing and delivery
• Customer support and communication
• Fraud detection and security monitoring
• Website performance and user experience improvement

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5. Data Sharing & Third Parties

We do not sell or trade your personal data.
Your data may be shared with:

• Delivery and logistics partners
• Payment service providers
• Legal authorities (if required by law)

All third parties are required to maintain appropriate data protection standards.

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6. International Data Transfers

If you access our services from outside Bangladesh, your data may be transferred and processed in countries where data protection laws may differ. We take appropriate safeguards to ensure data security.

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7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Policy
• Comply with legal and regulatory obligations

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8. Your Rights (GDPR)

Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to rectify inaccurate information
• Right to erase your data (“Right to be forgotten”)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise your rights, you may contact us directly.

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9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality
• Analyze user behavior
• Improve overall experience

You may control cookie preferences through your browser settings.

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10. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure.

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11. Payment Security

All payments are processed through secure third-party payment gateways.
Radiogear BD does not store sensitive financial information such as card details.

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12. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

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13. Changes to This Policy

We reserve the right to update or modify this Policy at any time. Updates will be effective immediately upon posting on our website.

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14. Contact Information

For any questions regarding this Privacy Policy or your data rights, please contact us through our official communication channels.

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15. Acceptance of Terms

By using our website or services, you confirm that you have read, understood, and agreed to this Privacy Policy.

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