Frequently Asked Questions (FAQ)

Find answers to the most common questions about our products, services, and policies.

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1. Are your products original?

Only products specifically marked as “Original” in the description are guaranteed to be genuine.

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2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available.
For orders outside Dhaka, a ৳130 advance courier fee is required.

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3. What is the delivery time?

• Inside Dhaka: Within 24 hours
• Outside Dhaka: 24–48 hours

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4. What is your return policy?

Returns are accepted only for damaged products, which must be reported within 1–2 days of delivery.
Products that are used or DIY-based are not eligible for return.

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5. Do you provide warranty?

Warranty is only applicable if it is clearly mentioned in the product description.

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6. What payment methods do you accept?

We accept:
bKash • Nagad • Rocket • Bangla QR • Bank Transfer • Cash on Delivery (COD)

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7. Can I check products before purchasing?

Yes, you can visit our office to inspect products before making a purchase.

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8. Do you provide technical support?

Yes, we offer after-sales guidance and technical support for our customers.

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9. Is office pickup available?

Yes, office pickup is available, and no delivery charge will be applied.

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